Matt Wells

I am a Prepayment Lead who supports customers who have prepayment meters with their accounts, and I manage a team who provide day to day support. This includes the managing of government scheme credits, ensuring customers means of topping up is convenient and issuing tariff updates. 

I achieved a First Class honours in Business Management with Economics at university where I gained some of my best grades in Strategic Management and Behavioural Economic demonstrating a fresh perspective on how markets and consumers operate. I have worked for Good Energy for over 3 years where I began as a Clean Energy Specialist, providing account support to Feed In Tariff and domestic energy supply customers. After this, I specialised in metering and became a Clean Energy and Metering Specialist which involved providing more technical support to customers. 

After this, I became a Clean Energy Metering and Smart Specialist, where I provided support to customers with more complex account issues. I am now our Prepayment Lead after expanding my knowledge in the prepayment processes and providing colleague support relating to prepayment customers.

My advice to candidates applying to Good Energy is to showcase your examples where you have demonstrated excellent communication skills, inclusiveness and focus to achieve positive outcomes.