Toby Moore
Head of Customer Service
What I do at Good Energy
Hello! I'm Toby and I'm our Head of Customer Service here at Good Energy.
I lead our teams that are closest to our customers, striving to ensure that they receive an exceptional level of service whether they're a business owner, energy user in their home or a generator of renewable energy (or all three!).
I lead our teams that are closest to our customers, striving to ensure that they receive an exceptional level of service whether they're a business owner, energy user in their home or a generator of renewable energy (or all three!).
Who am I?
I joined Good Energy back in 2012 and spent the first couple of years working really closely with our customers, supporting with any query that they had.
From there, I ventured in to Learning & Development, supporting new and existing member of our team to reach their potential.
In the last 3 years, my role has progressed in to leadership within our Customer Operations teams, working really closely with our leads and their teams so that we provide a great level of service, whilst fostering a culture that our Specialists are proud to be a part of.
From there, I ventured in to Learning & Development, supporting new and existing member of our team to reach their potential.
In the last 3 years, my role has progressed in to leadership within our Customer Operations teams, working really closely with our leads and their teams so that we provide a great level of service, whilst fostering a culture that our Specialists are proud to be a part of.
Advice for prospective candidates
When hiring talented people, we look for a blend of experience, potential and cultural fit with our values and so if you don't meet every single component of the job description, please don't talk yourself out of applying!