What does the team do?
Our Customer Operations team are the experts that our customers rely on.
There are plenty of roles in the team, from the clean energy experts that support our domestic customers by phone and email, to the account managers that provide our business customers with a friendly personalised service, to the teams that manage payments, debt management and the smart meter roll out.
There are plenty of roles in the team, from the clean energy experts that support our domestic customers by phone and email, to the account managers that provide our business customers with a friendly personalised service, to the teams that manage payments, debt management and the smart meter roll out.
It’s thanks to our Customer Operations team that our customer service is rated ‘excellent’ on Trustpilot.
Hear from some of people
What's it like working in this team?
Working in the Customer Operations team is fast paced, varied and rewarding. You’ll have lots to learn – but don’t worry, you’ll have plenty of support to help you.
New starters benefit from a thorough induction, drop in sessions and a mentor – and even once you’ve got your feet under the table you’ll always have the help of your colleagues and our online internal wiki.
New starters benefit from a thorough induction, drop in sessions and a mentor – and even once you’ve got your feet under the table you’ll always have the help of your colleagues and our online internal wiki.
There’s plenty of opportunity to progress – whether it’s becoming a subject matter expert, leading a team, getting some one-to-one coaching or moving into another area of our business. There is lots of training and development on offer to help you to have a successful, enjoyable career at Good Energy.
Our benefits
From supporting your career development to prioritising your health and wellbeing, we’re committed to looking after our people. Here are some of our main benefits.
Hybrid & remote working
Formal and informal flexible working to help you strike the right balance. With office anchor days dependant on team and location.
Something extra
Up to £1000 in additional allowances to help support with costs associated with our hybrid model and travelling to the office.
Health & wellbeing
Employer funded Health Cash Plan for day-to-day health and wellbeing costs, Gym Discounts and access to Smart Health Virtual GP services.
Discounted Good Energy
Generous discounts across all of our services and products, including renewable energy, solar panels, battery storage and heat pumps.
Holiday
25 days holiday and bank holidays, rising to 29 with long service recognition. Plus a gifted day off for your birthday and the option to buy more twice a year.
Enhanced parental leave
Enhanced maternity, paternity and shared parental leave, and back to work coaching when you're ready to return to work.
Learning & development
£500 annual development allowance for personalised development, plus in-house and externally funded training.
Good to be green
Fully maintained hybrid, electric, or low emission vehicle leasing; as well as carbon offsetting of your commute and a cycle to work scheme.
Future Preparations
Life Assurance & Income Protection, providing financial support to you and your loved ones for those unexpected moments.
Mental health support
Free membership to Headspace, 24/7 EAP Service and a specially trained team of Mental Health First Aiders.
Pension
Ethical pension provided by Aviva with employer matched contributions up to 7.5%.
Bonus
An annual company-wide bonus scheme designed to primarily reward collective teamwork and delivery of results across the whole business.
Ways of working
Flexibility and work-life balance are really important to us. Our Customer Operations team mostly work on a remote basis, and we aim for one team anchor collaboration day in the office per month (or quarterly if you live further away).
We have formal and informal flexible working policies – please don’t hesitate to bring up your requirements when you apply.
Good Energy Blogs
What is renewable energy?
Click here to read more
What are the benefits of having a smart meter?
Click here to read more
Green energy tariff accreditations explained
Click here to read more
“Good Energy are a truly excellent company to work for. They have wonderful employees fostering a great culture. They truly treat their employees as people and take care of them. I experienced this first-hand when they supported me through a serious health condition that meant I was off work for some time.”
Current Opportunities
Don't worry if you don't see any roles you want to apply for now. Register your interest to allow us to contact you when a suitable role meeting your criteria comes along.